Frequently asked questions
What is the return policy?
We accept return requests with in 14 days of delivery.
items must be unused, undamaged, and in their original packaging. customers are responsible for return shipping costs for change-of-mind returns.
If an item arrives damaged, defective, or incorrect, please contact us with photos.
Approved refunds will be issued to the original payment method after the return is reviewed.
Are any purchases final sale?
Opened or used hygiene-sensitive baby products are final sale. Damaged, defective, or incorrect items may still qualify for a refund or replacement.
When will I get my order?
Orders are usually processed within 1 - 2 business days.
Delivery time is 7-15 business days to Canada and USA.
You will receive a tracking number as soon as your order is shipped.
Where are your products manufactured?
Our products are sourced from manufacturing partners in different locations. Country of origin may vary by product.
How much does shipping cost?
We offer free shipping on all orders to Canada and the United States.